Frequently Asked Questions

Frequently Asked Questions


Where are you located?
We are located in Richmond Hill, Ontario, Canada. We have two pharmacy locations:

Yonge Street
10063 Yonge Street
Richmond Hill, ONL4C 1T7

Bayview Ave
10610 Bayview Ave
Richmond Hill, ON L4C 3N8


I’m looking for a product but I cannot find it on your website. Does that mean you don’t carry it?
If you can’t find a product you are looking for, contact us and we can help!

What forms of payment do you accept?
We accept Mastercard, Visa, American Express, and Interact e-Transfer. At this time, we do not accept PayPal.

Items in my order are damaged. What do I do?
If you receive your order and there are damaged items, please contact us immediately.

Delivery & Shipping

Where do you ship?
We ship to all locations in Canada.

What are your shipping rates?
View our shipping rates here.

When will I receive my order?
Once your order has shipped, we will notify you via email.

Within Ontario – 1-2 days (via Purolator)
Within Canada – 5-7 days (via Canada Post)

What is your return policy?
View our return policy here.